A Senior Citizen NRI’s Hacked Email and an Unverified Transfer of USD 92,420: PNB Held Liable and Directed to Pay Unrecovered Amount with Interest
A senior citizen NRI’s email was hacked, and Punjab National Bank wired USD 92,420 to Singapore on email instructions alone, without verification or authentication. The Adjudicating Officer held the bank liable for the unrecovered balance, with interest.